MWDN stories, insightful analysis of IT market, tips on remote development and efficient software outsourcing

How to Use Customer Service Outsourcing to Boost Your Business Processes

by: Mike Merkulov

Companies do not always have the opportunity and enough resources to process every communication channel and give each of their customers as much attention as they need – this is where customer service outsourcing comes to the fore. Millions of organizations choose outsourcing customer service as an effective strategy to automate customer care and provide...

Should You Outsource Your IT Support? Pros and Cons to Consider

by: Natalia Myakinkaya

Ongoing issues with IT support lead to reduced production, decreased productivity of employees, and loss of time and best opportunities – the most valuable resources the company might have. Outsourced IT support refers to technical assistance with computer equipment that is not owned by an in-house employee of your company. This type of support covers...

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Overview on IT Outsourcing: Definition, Benefits, Services and Trends in 2021

by: Mike Merkulov

In a competitive environment, there is a huge demand to optimize operations to maintain high profitability. Striving to improve efficiency and keep costs low is the reason behind outsourcing emerging as a formal business strategy. The resulting benefits reduce risk and drive innovation. What is outsourcing itself? Outsourcing technology is the business practice of hiring...