Outsource a defined workflow without growing your internal operations team. MWDN sets it up, runs the daily work, and reports on performance.
Business process outsourcing (BPO) means handing a repeatable business process to an external partner. MWDN takes responsibility for running it, based on an agreed scope and service level. The setup can then grow with the workload.
Employees get pulled into repetitive operational tasks instead of focusing on their core work.
Demand rises and falls, making it difficult to maintain the right permanent team size internally.
The company needs agreed measures for completion time, accuracy, and issue handling.
See how the options differ in process ownership, daily management, reporting, and responsibility for agreed targets.
Permanent internal role
Managed processes
Flexible team extension
Our BPO process
MWDN reviews the current workflow before defining the scope, team setup, and reporting required for launch.
Document the current workflow, work volumes, and recurring issues.
Agree on ownership, reporting, system access, and the service measures relevant to the process.
Select the required roles and train the approved specialists on the workflow.
MWDN begins the daily work and shares reports according to the approved setup.
What you get with MWDN Business process outsourcing
MWDN manages the agreed operational work instead of simply adding people to your team.
Responsibilities and decision boundaries are agreed before launch.
KPIs and service targets are agreed for the process, including how quality is checked.
You receive agreed reports on how the process is performing and where attention is needed.
Capacity can be adjusted as workload or business needs evolve.
Regular reviews help identify bottlenecks and improve the workflow over time.
Countries of client cooperation
Client referral rate
Longest client partnership
Clients choose us for proven experience, clear communication, and reliable support throughout the cooperation.
MWDN has supported international product companies since 2002 across hiring, remote teams, software delivery, and operations.
Before launch, we agree on how the process will work and who is responsible for what. Service targets and reporting are defined at the same stage.
MWDN can run the agreed day-to-day work rather than simply add specialists. The client keeps business oversight and control over strategic decisions.
The setup can grow or scale back as process volumes change. Team structure and coverage can be adjusted along the way.
These examples show how MWDN set up remote specialists for content, AI, and data work under BPO agreements.
MWDN supports Shortical with video editing, AI content creation, and marketing design specialists based in Ukraine and Bulgaria.
MWDN supports Atidot with a Data Scientist based in Georgia under its BPO setup.
MWDN provides video editing and generative AI workflow specialists based in Ukraine and Albania.
See how MWDN helps companies build teams across AI, cybersecurity, fintech, SaaS, telecom, IoT, mobility, and more.
Their feedback shows how MWDN works in practice, from communication and delivery to long-term support.
Here’s how they describe the experience:
MWDN is one of the best subcontractors that we’re working with. The development team are experts, and the management team is flexible and opportunity creators. Definitely the right choice.
CEO, VIDOO
I have found MWDN to be a company with great honesty and high business ethics. The services, which they offered to us, have been of a very high quality and at very competitive rates. I have no hesitation in recommending them to any potential customer.
VP R&D , Pointer Telocation Ltd
Client referral rate
96%
Long-term partnerships make up a large part of our work. Our clients stay with MWDN, return with new hiring needs, and recommend us to other companies.
I approached MWDN for a POC that was delivered ahead of time with very competitive pricing. Following that experience, I have been working with various teams at MWDN for more than two years. Developers and managers have. great technical and interpersonal qualities.
Co-Founder & CTO, Better Chains
It was the really good journey with MWDN Ltd, the best IT company in Kharkov and maybe even in Ukraine. My major conclusion is that the individuals are making this company so unique and attractive. Thank you!
CTO, SizeWhiz
I had the greatest pleasure of working with MWDN. All teams are very pragmatic, get-it-done oriented engineers that deliver great quality of work with a strong “right first time” attitude. I worked with a very high-level team, which had technical and interpersonal qualities.
CTO, SpeakingPal
I reached MWDN as I knew the company had a pool of skilled developers with vast expertise in medical software. Thanks to their assistance, I managed to reinforce my in-house team and fill in existing skill gaps. When working with MWDN, you can immediately see that diligence, transparency, honesty, and quality are their top values.
COO, NICAS CS
MWDN’s commitment to the team for our success is impressive. The team was working on data analysis for synthetic data, delivered work on time and responded well to our needs.
VP R&D, Fairgen
Clear and transparent communication is a hallmark of our engagement with MWDN. From project updates to issue resolution, the open lines of communication fostered a sense of trust and collaboration.
MWDN consistently met project deadlines, resulting in the timely delivery of goods and services. This punctuality greatly contributed to the overall success of our project.
CTO, Hi-G-Tek
MWDN’s engineers have joined our teams as an inherent part of our engineering group. They serve in multiple roles in engineering contributing to the core of our technology.
The fact that MWDN has the very high level of candidates for each role that we opened, the longevity and commitment of each of MWDN’s team members and of course the quality of deliverables by their engineers are very impressive.
EVP, Engineering & General Manager, Capitolis
MWDN has provided us with rapid talent acquisition, full development teams, and single specialists. The team has developed software products for supply chain management. The team has delivered at a constant speed and with low maintenance.
VP of Product Development & QA, Valantic
I like MWDN’s work ethic. They try hard to get things done on time and to get to the bottom of every feature set early in the process rather than later in development, which I think is key.
We are happy with the work that they do, including the quality of their product, and the code delivered. They are usually able to deliver projects on time, which is something that rarely happens in this industry if you are familiar with it. On every project that we have done with them, clients have always come back and wanted more things, making this a testament to MWDN’s success.
Co-Founder, Goji Labs
The team at MWDN was excellent in terms of project management, communication, and delivery at the end of it. They successfully helped us hire a strong remote R&D team.
CEO, StackUp
MWDN has successfully delivered high-quality releases on time and has been responsive to our needs. The team has demonstrated a high commitment to the project and has provided quality engineers. Overall, the engagement has been a success.
Director of Engineering, Change Healthcare
MWDN managed the project very effectively, delivering all milestones on time. They were highly responsive to our needs, adapted quickly to feedback, and maintained clear, proactive communication throughout.
MWDN stood out for their professionalism, responsiveness, and friendly, supportive approach. They consistently went above and beyond to deliver high-quality solutions and adapt to our needs.
VP of People, Atidot
They found us good developers very quickly. It’s a real challenge to get good developers in less than a month, but they did it.
MWDN very quickly brought us two amazing developers, who worked so well that we hired another. We now have a backend developer, a frontend developer, and a developer that does both. One of our employees is the head of development.
COO, Swiftic.io
MWDN has met our QA roadmap milestones. For example, in one month, the candidate we hired through MWDN developed their first batch of tests. MWDN’s personal treatment and professionalism are impressive.
VP R&D, Nostromo
The team has always been super responsive and able to match our crazy pace.
MWDN demonstrated strong project management practices. They consistently delivered SQL outputs on or ahead of schedule. For larger or more complex requests, they communicated progress proactively and set realistic expectations.
Urgent customer-facing requests were prioritized without compromising the quality of other deliverables. Their team often clarified requirements early in the process to ensure accuracy and alignment. This reduced the number of revisions required.
Director of Technical Solutions , Triple Whale
The exact setup depends on the process. Responsibilities, access, reporting, and quality controls are agreed before launch.
Documentation of the current workflow, work volumes, exceptions, and handover points.
Selection and preparation of the roles required for the agreed process.
Measures for completion time, quality, reporting, and issue escalation.
Permissions, data-handling rules, documentation, and access to approved systems.
Regular checks against the standards agreed for the process.
Scheduled information on volumes, results, issues, and proposed changes.
Answers to common questions about choosing a cooperation model, managing remote specialists, scaling a team, and working with MWDN.
MWDN can support defined and repeatable workflows such as recruitment operations, monitoring, customer or technical support, marketing operations, and back-office work. The final scope depends on the tasks, tools, required skills, data access, and expected service levels.
MWDN can manage the daily execution of the outsourced process under the agreed setup. Your company retains business oversight, approves the goals and service standards, and reviews performance through scheduled reporting.
Before launch, both sides document the workflow, task ownership, access requirements, escalation rules, reporting, and service targets. This creates a clear boundary between the work handled by MWDN and the decisions that remain with your company.
Performance may be tracked through agreed KPIs or service levels, such as response time, completion rate, accuracy, workload, or issue resolution. The measures used depend on the process and are agreed before the team begins work.
The first relevant profiles are usually shared within ~48 hours, while a complete process setup often takes around two weeks. Timing depends on team size, training, documentation, system access, and the complexity of the workflow.
Yes. The setup can be reviewed when task volumes rise, fall, or shift between schedules. Any change in roles, workload, or coverage is agreed before the team is adjusted.
Share the workflow, current workload, and expected results. MWDN will review what can be moved to a remote team.
