Edited on 07.05.24
Feeling overwhelmed by the ever-expanding tech world? Struggling to find the right talent to keep your business innovative? Imagine accessing a global pool of skilled professionals ready to tackle your toughest challenges and boost your business success. That’s the power of outsourcing, but with so many options available, where do you even begin? Read further to learn more about the different types of outsourcing that will supercharge your success.
Content:
- What is outsourcing?
- Why do you need it?
- Types of IT outsourcing
- Outsourcing vs outstaffing
- How to find the best IT vendor?
Growing a tech company often requires access to expertise beyond your immediate team, especially for startups. Whether you’re resource-constrained or simply need a fresh perspective on your product, outsourcing software development can be a game-changer. However, with such a significant investment on the line, it’s crucial to choose the right approach. This guide explores different types of IT outsourcing models, helping you identify the one that unlocks the most value for your project.
WHAT IS OUTSOURCING?
In the 21st century, outsourcing has become a strategic approach for companies seeking to optimize their operations. This practice involves contracting external parties to perform services or create goods traditionally handled by in-house employees. Benefits include reduced costs, access to specialized skills, and increased efficiency by freeing up internal resources for core functions.
IT outsourcing, a specific type focusing on technology-related needs, has gained significant popularity due to rapid technological advancement, as keeping pace internally can be challenging. Outsourcing allows access to professionals who are constantly innovating in the fast-paced tech world. What’s more, many IT projects require unique skill sets, and outsourcing connects companies with specialists who can handle these needs efficiently.
Companies can outsource a wide range of IT services, including:
- Software development
- Web development and maintenance
- Technical support and helpdesk
- Cloud services management
- Cybersecurity services
- Data analytics
- Network management
- Database management
- Quality assurance
- IT infrastructure management
By considering IT outsourcing, you can save money, access rare talent, and streamline your operations.
WHY DO YOU NEED IT?
Is outsourcing the key to unlocking your business’s competitive edge? Consider these questions:
- Is cost efficiency a priority? Outsourcing can significantly reduce operating costs.
- Struggling to find a specific skillset locally? Access a global talent pool to hire the perfect expert for your project.
- Want to minimize risks and hiring costs? Outsourcing eliminates the burdens associated with onboarding new employees.
- Feeling overwhelmed by project timelines? Offload time-consuming tasks and free up your internal team’s bandwidth.
- Lacking in-house expertise? Gain access to specialized skills you might not have readily available.
- Limited office space? Eliminate the need for additional in-house personnel.
If you answered “yes” to any of these questions, outsourcing might be the perfect solution to boost your business. What other benefits do you get from IT outsourcing?
Access to innovation. Staying ahead of the curve in-house can be expensive and time-consuming. Outsourcing connects you with companies at the forefront of specific technologies. They might be using cutting-edge tools or methodologies you haven’t encountered yet, injecting fresh ideas and innovation into your project.
Scalability and flexibility. IT needs can fluctuate depending on project phases. Building a large in-house team for peak periods can be wasteful. Outsourcing allows you to scale your IT workforce based on project demands, providing greater flexibility and cost-effectiveness.
Cultural diversity and problem-solving. A diverse team can bring a wider range of perspectives to the table. Outsourcing partners from different backgrounds can introduce new approaches to problem-solving, leading to more creative and effective solutions for your IT projects.
No matter your profile – a bootstrapped Israeli startup, a quality-focused US enterprise, or a company in healthcare, education, or manufacturing – outsourcing IT services can unlock significant benefits. Whether you need initial concept analysis, development expertise, or ongoing maintenance for your app, there’s an IT outsourcing model perfectly suited to your needs.
However, with at least five outsourcing models available, navigating the options can feel overwhelming.
TYPES OF OUTSOURCING
Your best-fitting outsourcing models will pretty much depend on your business needs, budget, resources, and the specificity of your project. Check out the main types of IT outsourcing to figure out which one fits you the best.
IT outsourcing can be categorized in several ways, depending on the specific aspect you’re interested in. Here are some common categorizations:
By service level
Project-based outsourcing involves outsourcing a specific, well-defined project with a clear start and end date. Examples include developing a new app or migrating to a cloud platform.
Staff augmentation brings on temporary or contract IT professionals to fill specific skill gaps within your existing team. Staff augmentation is ideal for short-term needs or specialized projects.
Managed service provider handles ongoing maintenance and monitoring of your IT infrastructure for a fixed monthly fee.
By location
Onshore outsourcing refers to outsourcing IT services to providers located in the same country as your business. It offers advantages in terms of time zone alignment, cultural familiarity, and communication ease.
Nearshore outsourcing means you outsource to providers in a neighboring country or region. It provides cost savings compared to onshore options while still offering some of the benefits of proximity.
Offshore outsourcing involves outsourcing IT services to providers in a distant country, often with lower labor costs. However, potential drawbacks include time zone and cultural differences.
By model
Full-time model means that you hire dedicated IT professionals from an outsourcing or staff aumentation company who work full-time on your project. This model offers a high degree of control and flexibility.
Time and materials model means that you pay the outsourcing company for the time and resources used on your project. This can be a good option for projects with uncertain scope or requirements.
Fixed-cost model means you agree on a fixed price for the entire project with the outsourcing company. This approach offers predictability but may require clear and well-defined project requirements.
By industry
For example, software development outsourcing focuses on delegating various stages of the software development lifecycle, from concept to deployment and maintenance.
IT infrastructure outsourcing entrusts the management and upkeep of your IT infrastructure, including hardware, software, and networks, to a specialized provider.
Business process outsourcing expands beyond IT tasks to encompass broader business functions like customer service, human resources, or accounting.
Let’s have some examples
Example 1. Imagine you’re developing a groundbreaking mobile app, but your team lacks the crucial in-house expertise for iOS development. This is where professional outsourcing comes in. You can seamlessly bridge this gap by hiring skilled engineers who specialize in building iOS applications.
In essence, professional outsourcing encompasses any service within a specific professional domain that you integrate into your project. This could be an accounting firm handling your finances, a dedicated development team building your software, or a talented UX designer crafting a user-friendly interface.
One of the most significant advantages of professional outsourcing is its cost-effectiveness. You only pay for the specific service you require, eliminating expenses associated with recruitment, legal procedures, employee training, and even equipment.
Example 2. Let’s say you have a revolutionary robot design, but the high cost of assembly in the US threatens your business plan. This is where manufacturing outsourcing can help. By outsourcing production to a location like China or India, you can significantly reduce manufacturing costs without sacrificing quality.
Think of your iPhone. It’s likely “designed in California,” meaning the innovative design and engineering originated there. However, the actual manufacturing process is a global affair. The camera might come from Japan, the accelerometer from China or South Korea, and final assembly might occur in Malaysia, Thailand, or China. This is the power of manufacturing outsourcing in action.
By outsourcing manufacturing, companies based in the Americas or Western Europe can save costs while maintaining high-quality production. Offshore destinations, particularly in Asia, often offer significant advantages in terms of manufacturing efficiency and affordability.
Example 3. Ever dreamed of expanding your local bakery’s reach but are hesitant to hire a full-time delivery person? This is where operational outsourcing shines. By partnering with a local delivery service, you can seamlessly fulfill delivery requests without the overhead of managing an in-house delivery team.
Operational outsourcing, often mistaken for partnerships or simple hiring, encompasses a wider range of scenarios. Think of it as delegating specific operational tasks to external providers. Almost every manufacturing business utilizes operational outsourcing for tasks like equipment maintenance, repairs, delivery, and more.
There are several ways to approach operational outsourcing:
- Full outsourcing: A third-party provider handles the entire operational function, such as logistics or facility management.
- Targeted outsourcing: You collaborate with an external provider to handle a specific task, like delivery, while your internal team focuses on other areas.
- Temporary outsourcing: You engage a provider for a limited time, such as for seasonal peak periods or specific projects.
OUTSOURCING VS OUTSTAFFING
While both IT outsourcing and staff augmentation leverage external resources for your IT needs, they represent distinct approaches with unique advantages and challenges.
| Feature | IT Outsourcing | Staff Augmentation |
|---|---|---|
| Cost | Generally less expensive | More expensive than outsourcing, similar to hiring temporary employees |
| Talent pool | Access to a global pool of talent | Limited to talent pool accessible for temporary positions |
| Control | Less control over the project and team | High level of control over the project and team |
| Communication | Potential for communication challenges due to time zones and cultural differences | Easier communication due to shared company culture and location |
| Scalability | Easily scale resources up or down as needed | Limited scalability; hiring and firing temporary staff can be time-consuming |
| Integration | May require additional effort to integrate the outsourced team with the existing team | Seamless integration with existing team |
| Suitability for | Well-suited for well-defined projects with specific skill requirements | Ideal for filling specific skill gaps within an existing team or for short-term projects |
However, any of these issues can be easily tackled if you choose the right strategic partner. How exactly do you do that?
HOW TO FIND THE BEST IT VENDOR?
Finding the perfect outsourcing partner isn’t just about the biggest name or the lowest price – it’s about finding the one that aligns perfectly with your specific needs and values. Here’s a quick guide to help you navigate the selection process with confidence.
Step 1. Define your requirements
- Start by clearly outlining your project. What work needs to be done? What technical skills are required? What’s your timeline and budget? Having a clear picture of your needs will make it easier to choose the right outsourcing model.
Step 2. Portfolio power
- A strong portfolio is a window into a company’s capabilities. Take a close look at the types of projects they’ve handled – does their experience align with your needs?
Step 3. Beyond traditional destinations
- While China and India were once leaders in outsourcing, the landscape is evolving. Central and Eastern Europe are now gaining momentum, with countries like Poland, Ukraine, and Romania offering a skilled workforce and competitive rates. Consider exploring these options.
Step 4. Bridge the cultural gap
- Excellent communication is key. Make sure your chosen partner fosters a culture that transcends borders, regardless of the team’s location.
