Remote work, also known as telecommuting or telework, refers to a working arrangement in which an employee, contractor, or service provider performs their job duties from a location other than the employer’s physical premises, typically from a remote or off-site location, often a personal residence or another remote work facility. This arrangement is facilitated through technology and communication tools that enable the individual to fulfill their work responsibilities without needing physical presence at the employer’s place of business.
Remote work may be subject to legal and contractual agreements, including employment contracts, labor laws, and workplace policies, which govern various aspects of the arrangement, including working hours, compensation, data security, and compliance with applicable regulations.
Trends and management practices in remote work
Covid restrictions have dramatically affected the popularity of remote work. Now, almost two years after the pandemic’s end, we can analyze new trends.
Hybrid work models. Many organizations adopt hybrid work models that combine both remote and in-office work. This approach offers employees flexibility while maintaining some level of physical presence in the office.
Digital transformation. Businesses invest in digital tools and technologies to facilitate remote work, including collaboration platforms, project management software, and virtual communication tools.
Focus on employee well-being. Companies recognize the importance of supporting employees’ mental and physical well-being in a remote work environment. This includes offering wellness programs, mental health resources, and flexible scheduling options.
Results-oriented performance management. Performance management shifts towards results-based assessment rather than tracking hours worked. Goals and objectives are emphasized, allowing employees to demonstrate their productivity regardless of location.
Virtual onboarding and training. Remote onboarding processes become more comprehensive with the use of digital training modules and virtual orientations for new hires.
And here are some management practices that help remote work stay efficient, comfortable, and profitable.
Data security and privacy. As remote work involves handling sensitive data off-site, organizations are emphasizing data security and privacy measures, including encryption, secure access, and cybersecurity
What is cybersecurity? Cybersecurity encompasses the techniques and processes aimed at protecting computer systems, networks, and data from digital threats, unauthorized access, or damage. It involves deploying security measures, including firewalls, antivirus software, and intrusion detection systems, coupled with user education and stringent security policies.
With hybrid wars that include cyber attacks today, the importance of cybersecurity, common threats, and best practices for protection is essential.
What does cybersecurity do?
Protecting sensitive data. Cybersecurity shields personal and corporate data from theft, damage, or unauthorized modification. According to Verizon's 2023 report, data breaches have increased by 33% over the past year, emphasizing the need for robust data protection.
Preventing unauthorized access. Cybersecurity practices involve implementing measures like multi-factor authentication and access controls. A study by IBM found that unauthorized access was a primary cause of 43% of data breaches.
Maintaining privacy. This function of cybersecurity is essential for safeguarding user data against illicit tracking and collection. Privacy laws like GDPR in the EU have put a spotlight on the importance of privacy in cybersecurity.
Ensuring continuity of business operations. Cybersecurity prevents disruptions caused by cyberattacks. For example, the WannaCry ransomware attack of 2017 caused an estimated $4 billion in worldwide losses.
Legal and regulatory compliance. Non-compliance with laws like HIPAA can lead to heavy fines. For example, HIPAA violations can cost up to $1.5 million per incident.
Building trust. Effective cybersecurity practices enhance customer confidence. Surveys indicate that 85% of consumers value privacy and data protection when choosing companies to do business with.
Cybersecurity is integral to modern business operations, offering protection against a wide range of digital threats and ensuring compliance with legal standards. It safeguards data and plays a vital role in maintaining business continuity and building customer trust.
Common cybersecurity threats
These are some of the most common threats modern companies have to face.
Malware encompasses various forms of harmful software, including viruses that can replicate themselves, worms that spread across networks, trojans that disguise themselves as legitimate software, and ransomware that locks users out of their systems until a ransom is paid. The impact of malware can be severe: for example, the WannaCry ransomware attack we mentioned above affected more than 200,000 computers across 150 countries.
Phishing attacks involve deceptive emails or websites that trick individuals into revealing sensitive information like passwords or credit card numbers. The FBI’s Internet Crime Report noted that phishing was the most common type of cybercrime in 2020.
Man-in-the-middle attacks (MitM). This form of eavesdropping intercepts communication between two parties to steal or alter the data. A common example is a hacker intercepting data on an unsecured Wi-Fi network.
Denial of service (DoS) attacks flood systems, servers, or networks with traffic to exhaust resources and bandwidth, rendering the service unusable. One of the most notorious DoS attacks was against Dyn, a major DNS provider, in 2016, disrupting internet platforms and services.
SQL injection involves inserting malicious code into SQL-using databases via a vulnerable website, which can then be used to access and manipulate confidential data. For example, in 2019, a SQL injection attack exposed the data of over 1 million customers of an Australian telecommunications company.
Zero-day exploits target unknown vulnerabilities in software or hardware, making them particularly dangerous as they occur before the vendor becomes aware and fixes the issue. The Stuxnet worm, discovered in 2010, is one of the most famous examples of a zero-day exploit.
Best practices for IT and cyber protection
Here are some things you can do as an individual or as a business owner to protect your personal and sensitive data from the simplest attacks and cyber threats.
1/ Strong passwords and multi-factor authentication. Strong, unique passwords, coupled with MFA, significantly heighten security. According to Verizon's Data Breach Investigations Report, 81% of hacking-related breaches leveraged either stolen and/or weak passwords.
2/ Regular software updates. Consistently updating software and systems helps patch security vulnerabilities. Microsoft reported that updating systems could prevent 85% of targeted cyberattacks.
3/ Employee training and awareness. Training staff on cybersecurity risks is essential. IBM’s Cyber Security Intelligence Index found that 95% of cybersecurity breaches are due to human error.
4/ Firewalls and antivirus software. These tools are fundamental in safeguarding against various cyber threats. The use of antivirus software can detect and block nearly 100% of known malware.
5/ Data encryption. Encrypting sensitive data, both in transit and at rest, is critical. A study by the Ponemon Institute showed that encryption can significantly reduce the cost of a data breach.
6/ Regular backups. Backing up data ensures recovery in the event of an attack. Companies that regularly back up and encrypt their data can reduce the impact of data breaches significantly.
7/ Incident response plan. An effective response plan can reduce the cost of a data breach by as much as 40%, according to IBM’s Cost of a Data Breach report.
8/ Secure Wi-Fi networks. Securing wireless networks is vital. A survey by Symantec revealed that 60% of consumers believe their Wi-Fi networks are secure, but only 50% have taken steps to secure them.
9/ Vulnerability assessments and penetration testing. Regular testing and patching of vulnerabilities are key. Cisco’s Annual Cybersecurity Report highlighted that 42% of organizations faced public scrutiny after a security breach.
10/ Limiting user access. Implementing the principle of least privilege can significantly reduce risks. A study by Forrester found that 80% of security breaches involve privileged credentials.
What kind of specialists provide IT and cyber protection?
As cybersecurity is so complex and varied, it demands many skills from its providers. What used to be done by one person today is covered by five specialists and more. Here are some of the job positions you can find in cybersecurity and a short explanation of what these people do.
Cybersecurity Analyst monitors networks for security breaches, investigates violations, and implements protection solutions.
Network Security Engineer designs, implements, and maintains network security solutions to protect against cyber threats.
Information Security Manager oversees and coordinates the company’s information security policies and procedures.
Chief Information Security Officer (CISO) is a high-level executive responsible for the overall strategy and direction of information security in an organization.
Ethical Hacker/Penetration Tester simulates cyber attacks to identify and fix security vulnerabilities.
Security Software Developer develops security software, such as encryption technologies and firewall programs.
IT Security Consultant advises on best practices for protecting companies’ IT infrastructure and data.
training.
Remote work policies. Companies are formalizing remote work policies to provide clear employee guidelines regarding expectations, communication, availability, and remote work expenses.
Global talent pool. Remote work allows organizations to tap into a global talent pool, enabling them to hire the best talent regardless of geographic location.
Communication and collaboration. Enhanced communication and collaboration tools are essential for remote work, with video conferencing, chat platforms, and project management tools playing a central role in keeping teams connected and productive.
Performance metrics and analytics. Companies are utilizing data analytics to monitor remote employee performance, identify areas for improvement, and make data-driven decisions about remote work effectiveness.
Flexible work hours. Flexibility in work hours is becoming more common, allowing employees to adapt their schedules to their individual needs and preferences, enhancing work-life balance.
Training for remote managers. Managers are receiving training and resources to effectively lead remote teams, including coaching on virtual leadership, communication skills, and team-building strategies.
Legal and compliance considerations. Organizations are ensuring compliance with labor laws, tax regulations, and employment regulations in various jurisdictions when managing remote workers across borders.
Performance recognition and rewards. Remote workers are recognized and rewarded for their contributions through virtual recognition programs, performance bonuses, and career advancement opportunities.
Remote work tools
Effective remote collaboration relies on various tools and technologies that facilitate communication, project management, document sharing, and team coordination. These are some of the most popular tools for effective remote collaboration with some notorious examples.
Video conferencing software (Zoom, Microsoft Teams, Google Meet)
Document collaboration (Google Workspace, Microsoft 365)
File sharing and storage (Dropbox, Google Drive, OneDrive)
Virtual whiteboards (Miro, Microsoft Whiteboard)
Screen sharing and remote control (TeamViewer, AnyDesk)
Time tracking and productivity monitoring (Toggl, Clockify, Hubstaff)
Email and calendar apps (Gmail, Outlook)
Collaborative design and creativity tools (Adobe Creative Cloud, Figma)
Password managers (LastPass, 1Password)
Virtual private networks (NordVPN, ExpressVPN)
Collaborative code and development tools (GitHub, GitLab)
The tools are all here – better and more efficient than ever. Selecting the right combination will be quite beneficial for effective remote work and collaboration.
MWDN has been working according to the remote model long before the Covid, so we have a full range of expertise on how to make your dedicated remote teams efficient and productive. Leave us a message to find out more about ways in which we can help your business grow.
